About Us

FAQ

1. How long does it take to install the product?

Most products can be installed within a few minutes, depending on the specific model and on-site conditions.

2. How many engineers do you send for overseas installation?

For overseas projects, we typically send 1–3 experienced service engineers, including a project manager and qualified technicians, to handle on-site installation and commissioning.

3. Can you send your engineers to install the product for us?

Yes. Our field service team can provide on-site installation, commissioning, and operator training wherever required.

4. Do you have sales targets for distributors?

Yes. We establish mutually agreed sales targets as part of our distribution agreements to align business objectives and support long-term cooperation.

5. Can I transfer the payment to you and have you pay other suppliers?

Yes. When required, we can act as a consolidated payment coordinator, receiving your funds and arranging payments to designated third-party suppliers under agreed and transparent terms.

6. Can I deliver goods from other suppliers to your factory for combined shipment?

Yes. We can coordinate consolidated shipments, allowing goods from multiple suppliers to be delivered to our facility and loaded together to help optimize logistics costs and simplify shipment arrangements.

7. When does your factory close for the Chinese Spring Festival?

Our factory closes during the Chinese Spring Festival public holidays, which normally fall in mid-February. During this period, some staff remain on duty to provide essential support, with full operations resuming after the holiday.

8. Can the equipment be installed in hot weather?

Yes. Our products are designed and tested for reliable operation in high-temperature environments of up to 300°C, provided that proper site preparation and installation requirements are met.

9. Can the products be installed in cold weather?

Yes. We can provide suitable insulation and low-temperature grease to support reliable operation in temperatures as low as –40°C.

10. Do you have an office in Yuyao or Ningbo that I can visit?

Yes. We have sales and service offices in both Yuyao and Ningbo, where customers can arrange product demonstrations and receive local support. Office addresses are available upon request.

11. Can you send your engineers to install the product for us?

Yes. We can arrange 1–3 service engineers for overseas projects to provide installation, commissioning, and on-site technical support.

12. Can I purchase spare parts separately?

Yes. We provide individual spare parts and consumables, including critical wear components, without requiring customers to purchase a complete system.

13. Do you provide samples? Are they free of charge?

Yes. Standard sample parts can be provided free of charge, while shipping costs are normally covered by the customer.

14. Do you attend trade fairs to showcase your products?

Yes. We participate in major bearing, transportation, automotive, motorcycle parts, industrial, and agricultural trade fairs in different markets worldwide.

15. Can you deliver the goods to my warehouse in Guangzhou?

Yes. We can arrange delivery to your Guangzhou warehouse under agreed shipping terms such as DAP or FOB, with customs-related support available when required.

16. How long does it take to provide design options?

Based on your specifications and project requirements, we can normally provide initial design concepts or drawings within 1–3 business days.

17. What quality standards do your products meet?

Our quality management system complies with ISO 9001 and IATF 16949:2016 requirements.

18. How are your products packaged?

We use heavy-duty plywood crates or wooden boxes, together with internal cushioning, moisture-resistant protection, and customized skids to facilitate safe handling and forklift transportation.

19. Can you customize the product according to our required dimensions?

Yes. We provide custom engineering services, including adjustments to dimensions, capacities, configurations, and other features according to your equipment and site requirements.

20. How many years of experience do you have in manufacturing this type of equipment?

We have 20 years of specialized experience in the design and manufacturing of high-performance industrial equipment and applications.

21. What certifications do your products or company have?

Our quality certifications include ISO 9001 and IATF 16949:2016.

22. How many employees work at your factory?

Our production facility has more than 200 employees, including engineers, quality control personnel, machinists, assembly workers, and technicians.

23. How can I become your distributor or agent in my country?

Please provide information about your target market and distribution plans. Based on your market conditions, we can discuss an agency proposal covering territory, sales targets, incentives, and support services.

24. Do you already have agents or distributors in our country?

We currently work with distributors in Bangladesh and India, while cooperation in additional markets is under discussion. Please contact us with your country or region for further information.

25. Do you have real project photos of your products?

Yes. We have a project gallery featuring actual installations in automotive, food processing, and other industrial applications. Project photos and related information can be provided upon request.

26. How far is your factory from the city hotels?

Our factory is approximately 10 km from the main city hotels, with a typical driving time of around 30 minutes, depending on traffic.

27. How far is your factory from the airport?

Our factory is approximately 25 km from the international airport, which usually takes around 40 minutes by car, depending on traffic conditions.

28. How long does it take to travel from Guangzhou to your factory?

The journey takes approximately 3 hours by car, or around 2 hours by high-speed train plus 30 minutes by taxi.

29. Where is your factory located?

Our factory is located in Ningbo, Zhejiang Province, China, with convenient highway and railway connections to Shanghai and other major industrial areas.

30. Do you provide free spare parts?

Yes. Free spare parts can be provided according to the specific order, product, and service requirements.

31. What is the expected service life of your products?

Our products typically have a service life of 2–3 years under normal operating conditions and with proper routine maintenance.

32. Do you provide detailed installation manuals?

Yes. We provide comprehensive step-by-step installation instructions and video tutorials. If further assistance is needed, our engineers can also provide remote or on-site installation guidance.

33. Do you accept OEM or ODM projects?

Yes. We support OEM and ODM cooperation, including customized products, private-label solutions, and co-branding arrangements.

34. What are your payment terms?

Our standard payment term is 30% deposit and 70% balance before shipment by T/T. For larger orders, other payment arrangements such as L/C or escrow can be discussed.

35. What is your minimum order quantity (MOQ)?

Our standard MOQ is 1 complete unit, making it suitable for pilot projects, testing, and initial orders.

36. Are you a trading company or a manufacturer?

We are a direct manufacturer, with integrated control over product quality, production, costs, and delivery schedules.

37. What is your standard delivery time?

Our standard lead time is approximately 2–3 weeks after order confirmation. In-stock products may be available for faster delivery.

38. How many production lines do you have?

We operate 20 dedicated production lines and production cells, covering processes such as fabrication, grinding, superfinishing, assembly, and testing.

X
We use cookies to offer you a better browsing experience, analyze site traffic and personalize content. By using this site, you agree to our use of cookies. Privacy Policy
RejectAccept